Next Opportunities in Seamless Web Integration

This is a more extensive writeup of a problem I have talked about before. It’s about something many of us web innovators face today. Like many problems, they can be turned into opportunities if implemented well.

The new Web – let’s stop using 2.0 – is much more than social networking sites and round cornered layouts. As Tim O’Reilly said, people who think Web 2.0 is about AJAX are completely missing the boat. This is true, but it is important to keep in mind that the shift from desktop products to web services is a big deal. Online services are already gaining a lot of productivity for people and thanks to the characteristics of the web the companies developing it can distribute and evolve much better. So this means that certain value adders have now migrated to the web.

What is happening now is that many of these online services want to be able to harness the power of the new social characteristics of the web.
People have their friends online now and there is a lot of activity between those people and services (UGC). Everybody wants to tap into this attention stream between people. It helps contextualize your offering and helps spread the goodness between like minded.

Unfortunately, getting this social activity going around your service is not easy. And frankly, most of the time it results in creating another lousy SNS with worse social features. Fortunately, most online services open up their API’s allowing you to integrate with their services to create a mashup.

Now, imagine that you would like to build the following product: An online Cheese Shop. You want this service to be the #1 cheese resource in the world. If people need cheese, they visit your site first. And we would like people to:

• rate, review and discuss cheeses
• have support groups like: ‘Why is cheese so expensive in Japan?’
• add cheeses they’ve eaten, for example through IM or mail
• upload/import pictures of their cheese related experience
• provide little cheese diary entries for the real fanatics

For the first two I cannot think of any candidates for a mashup, but for the others:

• using Twitter to add and rate cheeses
• using Flickr to upload/import pictures about cheeses
• using Tumblr to provide journal functionality

We could use one of those create-your-own-community sites like Ning, but than we can’t build our core business around it: selling and recommending cheese based on their attention profiles. Fulfilling all cheese needs to our customers is why we exist.

Mashing up a service like this using Twitter, Flickr and Tumblr is easy. Turning that mashup into a success is nearly impossible. The problem lies in the shallowness of the way we do mashups now. People need a Twitter, Flickr and Tumblr account to use all functionality in our system. Explain that to the 60 year old French cheese farmer who just plugged in his DSL modem!

Now, I don’t want to start debating about web savvyness and targeting certain markets. My main point is that there is a certain flaw in all API’s: You need to register with the API provider in order to make use of the API anywhere.

OpenID or any other open standard for logging in could solve these problems. As long as:

• our cheese shop is using OpenID
• our cheese shop can create a new OpenID easily
• the services we integrate with are using OpenID
• the services allow first-time use of their service without ANY burden to our customers (truly seamless)

I think OpenID is the path we are moving towards, although I’m sure that at first most services will not be prepared for the seamlessness we want. Also, I have an interesting scenario for the case that OpenID doesn’t take off (will save that one for later).

Services will be able to focus on their core added value by specializing. Building things that have been build before is an extra baggage that seamless integration can fix. Also, when a service continues to specialize it needs to be thinking from the very start about it’s own integration in the collective. In our Cheese example, our service should have an API from day 1.

But right now, most services are not ready for this seamless integration. If FlickR would allow use of their API without showing any FlickR logos or Flickr ads, how would they make money? What if we want to display our own CheesR logo everywhere and completely exclude the user from knowing FlickR is used?

This is where Freemium Integration is born.

Right now, most popular services offer API’s. If you look carefully most of them don’t guarantee any service with the exception of Google’s. API’s are in their very early stage.

Soon, API’s will become the core of any successful online service. They will be the door to most of the revenue. Services will continue to specialize in the things they do well, recommending wine, recommending books or providing entertainment you appreciate. This specialization might go on to a point where there will no longer be an actual site, but just a widget, API, Facebook Application or some other integratable entity.

These integratable entities – that I will just call API’s for now – will have several ways of generating revenue for their creators.

• Free Integration. This could be either seamless or semi-seamless integration together with in-content contextual advertisement. In order to make these advertisements contextual there will need to be some kind of Attention Profile exchange between the two parties.
• Premium Integration. Seamless integration without brands or attention debt. The client-party will have to pay the provider an Amazon AWS like compensation for usage.

I think over the next short-term march towards the first intelligent agents, it is important to keep the API in mind. Make sure that your online service can be used with or without OpenID and that third parties can integrate seamlessly without any hassle. This also means changing your mindset towards branding since this is a concept likely to change very rapidly soon.

The purpose of this article is to spark discussion from the community. Have any of you encountered a similar discussion or desire for seamlessness? Any opinions welcome!